Commission Delegated Regulation (EU) 2025/293 of 30 September 2024 supplementing ... (32025R0293)
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Commission Delegated Regulation (EU) 2025/293 of 30 September 2024 supplementing Regulation (EU) 2023/1114 of the European Parliament and of the Council with regard to regulatory technical standards specifying the requirements, templates and procedures for the handling of complaints relating to asset referenced tokens
- COMMISSION DELEGATED REGULATION (EU) 2025/293
- of 30 September 2024
- supplementing Regulation (EU) 2023/1114 of the European Parliament and of the Council with regard to regulatory technical standards specifying the requirements, templates and procedures for the handling of complaints relating to asset referenced tokens
- (Text with EEA relevance)
- Article 1
- Handling of complaints and complaints management policy and function
- Article 2
- Provision of information to the holder of asset-referenced tokens and other interested parties
- Article 3
- Templates and recording
- Article 4
- Languages
- Article 5
- Procedure to investigate complaints and communicate the outcome of the investigations to complainants
- Article 6
- Specific provisions for complaints handling involving third-party entities
- Article 7
- Entry into force
- ANNEX
- Template that issuers of asset-referenced tokens and, where applicable third-party entities, shall make available to holders of asset-referenced tokens the submission of complaints
- SUBMISSION OF A COMPLAINT
- 1.a.
- Information about the complainant
- 1.b.
- Contact details (if different from 1.a)
- 2.a.
- Information about the legal representative (if applicable) (a power of attorney or other official document as proof of the appointment of the representative)
- 2.b.
- Contact details (if different from 2.a)
- 3.
- Information about the complaint
- 3.a.
- Full reference of the issuance, offer or seeking of admission to trading of an asset-referenced tokens or agreement to which the complaint relates (i.e. name of the issuers of asset-referenced tokens, Asset-Referenced Tokens reference number, or other references of the relevant transactions…)
- 3.b.
- Description of the complaint’s subject-matter
- 3.c.
- Date(s) of the facts that have led to the complaint
- 3.d.
- Description of damage, loss or detriment caused (where relevant)
- 3.e.
- Other comments or relevant information (where relevant)
- COMPLAINANT/LEGAL REPRESENTATIVE
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