Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013... (32013L0011)
Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR)
- DIRECTIVE 2013/11/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL
- of 21 May 2013
- on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC
- (Directive on consumer ADR)
- CHAPTER I
- GENERAL PROVISIONS
- Article 1
- Subject matter
- Article 2
- Scope
- Article 3
- Relationship with other Union legal acts
- Article 4
- Definitions
- CHAPTER II
- ACCESS TO AND REQUIREMENTS APPLICABLE TO ADR ENTITIES AND ADR PROCEDURES
- Article 5
- Access to ADR entities and ADR procedures
- Article 6
- Expertise, independence and impartiality
- Article 7
- Transparency
- Article 8
- Effectiveness
- Article 9
- Fairness
- Article 10
- Liberty
- Article 11
- Legality
- Article 12
- Effect of ADR procedures on limitation and prescription periods
- CHAPTER III
- INFORMATION AND COOPERATION
- Article 13
- Consumer information by traders
- Article 14
- Assistance for consumers
- Article 15
- General information
- Article 16
- Cooperation and exchanges of experience between ADR entities
- Article 17
- Cooperation between ADR entities and national authorities enforcing Union legal acts on consumer protection
- CHAPTER IV
- THE ROLE OF COMPETENT AUTHORITIES AND THE COMMISSION
- Article 18
- Designation of competent authorities
- Article 19
- Information to be notified to competent authorities by dispute resolution entities
- Article 20
- Role of the competent authorities and of the Commission
- CHAPTER V
- FINAL PROVISIONS
- Article 21
- Penalties
- Article 22
- Amendment to Regulation (EC) No 2006/2004
- Article 23
- Amendment to Directive 2009/22/EC
- Article 24
- Communication
- Article 25
- Transposition
- Article 26
- Report
- Article 27
- Entry into force
- Article 28
- Addressees
Feedback